How can we help?
Search our guides, check service status, or get in touch with the team. However you reach us, you'll get a person who knows what they're doing.
Choose how to reach us
Support tickets
The fastest way to get technical help. Every ticket is tracked until it's solved.
Open a ticketPhone
Talk it through with the team. +353 XX XXX XXXX, weekdays 9:00–18:00.
Call usPrefer email? Write to support@hostclub.ie and it becomes a ticket automatically.
Email supportKnowledgebase
Step-by-step guides for email setup, DNS, WordPress and more.
Browse guidesSystem status
See live status for our servers and services, and any planned work.
Check statusClient area
Manage services, invoices, domains and your account details.
Log inWhen you'll hear back
Our target first-response times by priority. Urgent issues are anything that takes your website or email offline.
| Priority | Example | Standard plans | Priority-support plans |
|---|---|---|---|
| Urgent | Website or email down | 1 hour, 24/7 | 30 minutes, 24/7 |
| High | Errors on part of your site, can't send email | 4 business hours | 2 business hours |
| Normal | How-to questions, DNS changes, set-up help | 1 business day | 4 business hours |
Business hours: Monday–Friday 9:00–18:00 and Saturday 10:00–14:00, Irish time, excluding public holidays.
Common questions
Log in to the client area, open your hosting service and click 'Log in to cPanel'. You can also go straight to yourdomain.ie/cpanel.
Use the 'Forgot password' link on the client area login page. A reset link will be emailed to the address on your account.
First check the status page for any known issues. If everything is green, open an urgent ticket or call us and we'll investigate right away.
Log in to the client area, go to Billing → Invoices and choose 'Pay now'. You can save a card so renewals are paid automatically.